Shipping & Returns
At this time we do not offer international shipping. Collecto charges a $20 standard shipping fee on orders shipping to the United States. This is due to the fact that many of our products are being shipped from remote towns all around the world.
Most orders are shipped from our partner brands. If you encounter any issues with an order, please reach out to us as soon as you receive the item. You must contact us within 7 days of receiving your merchandise if your product is damaged at firstname.lastname@example.org.
RETURNS & CREDIT
We accept returns of unused and undamaged items within 14 days of receipt. All returned items must be accompanied by original packaging, such as boxes, tags and any protection materials. We reserve the right to refuse merchandise if an item is not returned in its original condition, including all packaging and tags. Please remember that we cannot accept cancellations or returns on items that have been custom ordered for you, or customized with monograms or other specific details.
Please note that returns might be subject to a 20% restocking fee, dependent upon the item and brand purchased. For any return inquiries, email us at email@example.com. The cost of the return shipping is incurred by the customer. To insure that items are not damaged in transit, consider working with a trusted courier and possibly insuring items.
All qualifying and accepted returns and order cancellations will be refunded in the form of store credit. Please be aware that the credit can be used within one year towards the purchase of any available item on our site.
How to Return
The process of returning an item is simple.
Please email our customer care team at firstname.lastname@example.org with the order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.
Repackage and send the item(s) you would like to return.
Please allow up to 5 working days from the date of receipt for returns to be inspected and processed.
You will receive an email notification once your return has been processed and your credit has been issued.
You are able to cancel an order within the first hour of having placed it. Please contact our customer care team at email@example.com to make this request. When successfully cancelled, you will receive a notification email and a refund for the full order value will be credited back to your original method of payment.